Jordan O'Dell

SOCIAL SERVICES VS. CASE MANAGEMENT

Social Services

Social Services is responsible for assessing, recommending, and facilitating the services needed for a patient during discharge planning. Examples of common services include equipment, rehab, and home health.

Common orders placed for Social Services include:

Case Management

During a patients stay, Case Management is responsible for assessing medical necessity, level of care, and length of stay. The most common service Case Management is consulted for is Inpatient Psych Placement.

Share

New Order: Consult Case Management for Inpatient Psych Placement

Go live date: December 19, 2022

Summary

On 12.19, a new order will be available called "Consult Case Management for Inpatient Psych Placement".

Due to the high volume of "Consult Case Management" orders with the reason of "Psych Placement", we have created this new order for efficiency and easy access.

Key Points

As on 12.19, the "Consult Case Management" Order will be removed.

As of 12.19, the order below will be used:

Share

PT Burn Wound Skin Care Changes

PT Burn/Wound and Skin Care Services have requested to optimize the Wound orders and documentation to help aid in providing clarity.  A new order has been created to include a dropdown with a Team request.  The options of this dropdown are “Appropriate Team for Patient Needs”, “PT Burn and Wound” and “Skin Care/Ostomy Services”.  This order will be shared by the 2 services, and they will manage their tasks accordingly.  The previous PT Burn/Wound orders and Skin Care orders will be removed from orders selection.  Below is a screenshot of the new order and its synonyms. 

The Clinical Notes folder that will now contain both services’ documentation to help simplify in finding needed information regarding wounds is below as well.

 

New order:

Synonyms of new order:

Dressing change by PT Burn Wound/Skin Care Services

VAC Dressing Change by PT Burn Wound/Skin Care Services

**(Skin Care Team Follow-up order will remain as is)**

 

New Clinical Notes folder containing both services documentation:

Share

Radial Artery Compression Device Removal Guidelines

Peri-Operative

  • When patient arrives, assess puncture site for bleeding or hematoma. There should be no bleeding.

  • If there is any bleeding, inject 2-3 mL of air into the port marked “air” and notify the fellow. Do not exceed a total of 18 mL of air.

  • Patient will remain in bed, but able to sit up and ambulate to the bathroom.

  • TR Band will remain in place for:

  • 1 hour post-procedure for Non-Intervention procedures

  • 2 hours post-procedure for Intervention procedures

TR Band Removal

 Non-Intervention

  •  Withdraw 2-3 mL of air after 1 hour

  • If bleeding occurs, re-inject 2-3 mL of air and wait 30 minutes and withdraw 2-3 ml of air again. Repeat removing 2-3 mL every 15 minutes until all air is removed.

  • Remove T.R. band and apply tegaderm and observe for 30 min. Hold pressure and call fellow if patient develops a bleed.

Intervention

 Mandatory: (please check one box)

  • NO ACT needed

  • If 2BIIIA (Aggrastat or Integrilin) is infusing, begin removing air 2 hours after procedure is complete.  No ACT is necessary.

  • If patient received Angiomax, begin removing air 2 hours after drip is discontinued.  No ACT is necessary.

  • ACT Needed

  • If patient received heparin (specifically for intervention - not just for radial access), check ACT before removing air. If greater than 160 seconds, DO NOT

  • REMOVE and repeat ACT every hour until ACT is less than 160 seconds.

  •  Withdraw 2-3 ml of air after 2 hours

  • If bleeding occurs, re-inject 2-3 mL of air and wait 30 minutes and withdraw 2-3 mL of air again Repeat removing 2-3 ml every 15 minutes until all air is removed.

  • Remove T.R. band and place tegaderm and observe for 30 min. Hold pressure and call fellow if patient develops a bleed.

       Post TR Band Removal

  • Apply a 2x2 Tegaderm to the puncture site and secure with Kerlex wrap to arm board.

  • Instruct patient not to manipulate wrist for 24 hours. Arm board may be removed after 1 hour post a non-intervention and reassess the site for bleeding.

  • Instruct patient not to manipulate wrist for 24 hours. Arm board may be removed 6 hours after anticoagulation if a Percutaneous Coronary Intervention was performed then reassess the site for bleeding.

  Educate patient on:

  • Leave puncture site open to air after 24 hours post-procedure. If minor oozing, patient may apply Band-Aid and remove after 12 hours.

  • No soaking wrist for 3 days

  • No driving for 24 hours

  • No lifting more than 3-5 pounds with affected wrist for 7 days.

  • Hold pressure with thumb against puncture site and finger against back of wrist for any frank bleeding and call 911 for immediate help.

Reportable Conditions:

  • Notify the doctor of any uncontrolled bleeding.

  • If wound is bleeding then elevate the arm and apply manual pressure to the area just above the wound by pressing the thumb above the wound and encircling the hand around the wrist for 20 minutes. After 20 minutes slowly remove pressure and assess if bleeding has stopped.

  • Notify the doctor if there is a loss of circulation in the hand or the hand has a sudden color change and appears cool and blanched accompanied by tingling and numbness

   Source:  Cardiology Services                               Date:  10/17/2022                   Reference Text  Version  5

Share

iOS 16 Careaware Connect Messenger Update

Effective September 15, 2022.

Positions Affected:

Anyone with an iPhone currently using CareAware Connect Messenger.

Summary:

Updating to the iOS 16 software in iPhone could cause issues within CareAware Connect Messenger.

Key Points:

Ensure you have the 3.22 version of CareAware Connect Messenger from the App Store to avoid issues. This is the most current version of the application.

Share

CHANGES TO MAMMOGRAPHY ORDER NAMES

Go-live is September 27, 2022.

Problem:

Mammography order names have historically been inconsistent, which leads to difficulty when searching and placing orders.

Solution:

The following changes have been made to standardize how the location appears:

List of Order Name Changes:

Mammo screen with Tomo becomes Mammo Screen

Mammo Screen becomes Mammo screen without Tomo

Current Screening Plans

MA Mammo Tomo ScreenBL w/Diag/US if needed

MA Mammo Tomo ScreenLT w/Diag/US if needed

MA Mammo Tomo ScreenRT w/Diag/US if needed

MA Mammo Screen Bilat w/Diagnostic/US if needed MA

MA Mammo ScreenLT w/Diagnostic/US if needed MA

MA Mammo ScreenRT w/Diagnostic/US if needed MA

Current Diagnostic Plans

MA Mammo Tomo Diag (Bilat) w/US if needed

MA Mammo Tomo Diag (Left) w/US if needed

MA Mammo Tomo Diag (Right) w/US if needed

MA Mammo Diagnostic (Bilat) w/ US if needed

MA Mammo Diagnostic (Left) w/ US if needed

MA Mammo Diagnostic (Right) w/ US if needed

Screening Plans as of 9.27.22

MA Mammo Screen (Bilat)

MA Mammo Screen (Left)

MA Mammo Screen (Right)

MAMammo Screen w/o Tomo (Bilat)

MA Mammo Screen w/o Tomo (Left)

MA Mammo Screen w/o Tomo (Right)

Diagnostic Plans as of 9.27.22

MA Mammo Diagnostic (Bilat)

MA Mammo Diagnostic (Left)

MA Mammo Diagnostic (Right

MA Mammo Diagnostic w/o Tomo (Bilat)

MA Mammo Diagnostic w/o Tomo (Left)

MA Mammo Diagnostic w/o Tomo (Right)

Ex. Ultrasound in Order Comments

Share

AUC Careselect Requirement in Powerchart

Go-live is September 20, 2022.

Positions Affected:

Physician’s, Nurses, APP’s placing an MRI, CT, Nuclear Medicine or PET/CT order.

Summary:

Beginning the afternoon of Sept 20th , you will no longer have to address the CareSelect window. CMS has put a hold on the requirement to complete this consultation. Once a new date is released we will revisit putting this in place.

K e y P o i n t s

CareSelect window will no longer appear.

Share

Changes to DX Chest Portable (CXR Portable) Order

Problem: The order CXR Portable is currently defaulted to STAT. This is causing a high number of orders to be placed as STAT, when it is not necessary.

Solution: The CXR Portable Order will now default to the priority of Routine. This order will now be consistent with the primary order of Dx Chest Portable, or other diagnostic orders, which default to Routine.

Previous CXR Portable:

CXR Portable as of 9.7.22:

Share

Cerner Domain Cycle

During this time, Cerner will be available. There will NOT be a downtime; however, there will be brief interruptions in service during the following time periods:

 

8:00pm - 9:00pm

  • Pyxis

    • No new or transferred patients or orders will show

    • Pyxis machines will be placed on override during this time

  • Radiology Imaging

    • No new or modified radiology orders will cross to McKesson PACS

    • No new reports will be available in PowerChart

    • OnRad reports will be faxed

    • A radiologist will be onsite for any STAT requests

  • RapidComm blood gas and RALS/Sofia results will not populate in PowerChart

  • Quest results will not populate into PowerChart and orders will not send to Quest.

  • Orchard Orders and Results will not post for TTU Student Health.

  • South Plains Rehab-Encompass, Lubbock Heart Hospital and Montford orders will not populate into Cerner and results will not pass to the vendors.

  • Telemetry strips will not show in Clinical Notes

  • Kronos will not show new or transferred patients

  • ePrescribing   

    • Prescriptions will queue up and be sent once the interfaces are back up

    • If a prescription needs to be sent immediately, please print or call in the prescription

  • Teletracking will not show new, updated or transferred patients

  • EasyID will not show new, updated or transferred patients

  • IDX will not show new, updated or transferred patients

  • Hill-Rom Dashboard will not show new or transferred patients and beds cannot be associated in Cerner.

 

** By 9:00pm, all patients and orders will be released and the above systems will be updated.  Radiology systems will receive the updates and the reports will cross over once the orders are reconciled. **

 

  • Scheduled reports will need to be printed manually (ex. Dietary reports)

  • Batch label printing (Meds/Labs) will be run early, but any new orders during that time will need to be run manually

      

** At 9:00pm, all scheduled reports and batches for label printing will resume as scheduled **

 

You will be prompted to log out at least once during this event.  If you receive this notice, then please log out.  You will be able to log right back in without issue.

 

With the system being available during the maintenance event, there is a potential for odd issues to occur.   

If you experience any issues, then please call the IT Helpdesk at 59109.

Share

New Referral Component in Referral Management

The below will be available on August 29, 2022.

This new component will already appear in their components list, so they will not need to add it manually. They will be able to see all current outpatient referral orders and historical ones within the past 3 years. This component will provide them with easy access to referral information on the patient, which will ease their current workflow. The document attached outlines the application features and functionality. Please pass this along to all tech clinics.

Share

Cerner Downtime

Cerner Complete Downtime will occur from Sunday, August 21st, 10 pm, to Monday, August 22nd, 3 am.

During this time, Cerner applications (PowerChart, FirstNet, SurgiNet, etc.) will not be available for use. Please follow the appropriate downtime procedures for your department (reference unit-specific policies on the UMC Intranet).

 

 There is a designated 724 computer on each unit. The 724 computer can be used during the downtime to view previous orders, labs, radiology, I&O, etc. If needed, don't hesitate to contact the Service Desk at 775-9109 for assistance with the functionality of these downtime computers.

Please utilize the education attached to help guide you through downtime procedures.

Share

Partial Discharge Med Reconciliation Functionality

Effective: 9.6.22

Positions Affected: All Positions who can currently complete discharge medication reconciliation

Summary:

As of Sept 6th, you will now be able to partially complete discharge medication reconciliation, which allows you to save current selections and complete later.  This allows for you to go and assess results that may impact medication ordering, discussions with patients, or interruptions during the process of completing discharge medication reconciliation.

Key Points:

  • Once the change is in place, you will now be prompted with option to Reconcile and (Plan or Sign).

  • Choosing Sign will complete the process and it stands today, including the task to pharmacy for review.

  • Choosing Plan puts the med rec into a Partial Pending state

    • no task is sent to the pharmacy for review

    • prescriptions will not send and/or print

    • Places the planned med rec symbol (green arrows in a circle with a small P for planned orders) instead of the completed med rec symbol (green check).

  • Ensure you return and complete discharge medication reconciliation prior to placing the discharge patient order

  • Hovering over either icon will provide additional information.

Share

PHQ Update - New Powerform

In our Additional Assessments folder within the Ad Hoc Charting parent folder, you will notice a new powerform labeled Behavioral Health Patient Health Questionnaire.

This new powerform does not include the conditional logic for the PHQ9 questions like the Patient Health Questionnaire-2 form. This means if you prefer to complete the PHQ9, either by bypassing the PHQ2 or regardless of the result of the PHQ2, you can select either or. Please use the appropriate form that will meet your needs as a clinic or visit.

Patient Health Questionnaire-2

Behavioral Health Patient Health Questionnaire

Share

Searching for Clinic Pools in Message Center Address Book

All users that use the Pool radial button in the Message Center Address Book to communicate a General Message or Reminder in PowerChart, FirstNet, or SurgiNet will have to search for the pool name to find who they intend to send to. We are no longer able to immediately display Pools because we have a reach a limit that is allowed to show without searching in the “Type a name or select from list:” field.

General Steps most Users Follow to Communicate with a Pool

  1. Click Communicate Button  on the toolbar

    • Alternate options - Choose General Message or Reminder from the Communicate dropdown list

  2. Click Binoculars icon  next to the “To:” or “CC:” field

    • Address Book will open to display the Internal Address Book

  3. Click the Pool radial button

    • The internal Pool address book will be blank which is an expected outcome

4. Type or Search for the specific clinic pool you want to communicate with

  • General terms to use to quickly find specific pools

o   UMC

o   UMCP

o   TTU

o   TTP

o   SON

o   EXT

o   DERM

  • Users can input the asterisk symbol to display all possible clinic pools, if needed.

5. Once the desired clinic pool is displayed, the user can choose that pool to communicate with.

Share

AUC CareSelect Requirement in PowerChart

Effective: 7.26.22

 

Positions Affected: Physician’s, Nurses, APP’s placing an MRI, CT, Nuclear Medicine or PET/CT order. NOTE: Will not pop-up for ED pts with a tracking acuity of 1 or 2.

 

Summary:

Beginning July 26th, you will not be able to use the cancel button when the CareSelect window appears.

CMS requires consultation to be completed for advanced imaging orders or it will result in financial penalties. The program was updated on June 16th, which should allow for more appropriate indications, based on the type of exam chosen.

Key Points:

 

∙  If ordering an MRI, CT, NM, or PET order, you MUST address the CareSelect window as the “Close”

option will no longer be available.

Share