How to Install Powerchart on the Citrix Workspace

This will be true for Computers, Phones, and Tablets.

When going in the first time to Powerchart on a device that has never been used, you will need to have a Citrix workspace installed.  The version is important here, so make sure you are using a Cerner-approved version.

Follow the instructions for the physician portal.  On the storefront, click on the install related to the device you are using in the bottom left-hand corner of the screen.

The install will download and then follow the prompts.

If you have installed a different version, uninstall and reinstall the correct version.

Please use the link below for the Add Account section to set up the Workspace app.

https://umctx.cernerworks.com/Citrix/Prod/PNAgent/config.xml

Click Add.

You will be prompted to add a domain and username. Again, your screen may look different than mine, depending on your computer.  The following is the format of the login:

• UMCNET\YOURpowerchartusername

Enter your Powerchart password and check the box next to remember log in. Hit Log On.

Now you are in the App. In the top right corner is a search box. Type in Powerchart. If you are on the Workspace app, your background is a blue color.

It will provide a list of app; select the one that has P115 in the name. This is the app we use every day.

The app will appear in the middle of the screen, and when you open it, you should see the standard sign-in screen for Powerchart. Sign in like usual.

Downloading Citrix Workspace for PC

Step 1. Go to this website : Citrix and click on downloads

Step 2. Select the Citrix Workspace App from the downloads options

Step 3. Select Earlier Versions of Workspace app for Windows and then choose the Citrix Workspace app 19.12.1001 for Windows. LTSR Cumulative Update 1

Step 4. click the Download Citrix Workspace app for Windows

Step 5. Once your download completes you should install the Citrix Workspace

Do not enable single sign on

Do not enable App Protection

To access powerchart you do not need to “add account” into workspace you only need to have the app on your computer.

Downloading a Citrix Workspace For Mac

MAC USERS – if your operating system is older than Mac OS X 10.9 the citrix receiver will not work and you will need to update your operating system – STOP!

For MAC OX 10.13 and later

Go to this website: Citrix and click Downloads

Select the Citrix Workspace App

Select Workspace app for Mac and then select Citrix Workspace app 2010 for Mac

Click downloads Citrix Workspace app for Mac

Once the Workspace .dmg file is uploaded, click on it to install the app.

Do not enable single sign on

Do not enable app protection

To access powerchart you do not need to “add account” into workspace you only need to have the app on your computer.

How to Change your Password Using Self Service

Ivanti Password Director

Signing up for Password Director

Before you can reset your password or unlock your username, you need to sign up for password

director by registering your security questions and answers.

Log into https://technologystore.teamumc.com using your UMC username and password.

Select the “Password Self‐Service Security” that signs up for password resets and [Click] Request

Note: If you click the gray box around the “Request” a larger screen appears you will need to [click] “Request then [click] anywhere outside the box to return to the previous screen.

Once you have requested the “Password Self‐Service Security” to register you will need to select your security questions from the list and provide answers by clicking the “Password Self‐ Service” Questions at the top right handside of your screen.

Once you have selected the questions and provided answers you will then be able to reset your own password using Ivanti Password Director.

Resetting Password After Registration

To reset your password, go tohttps://technologystore.teamumc.com.

[Click] ‘Reset password” at the bottom of the screen.

Identify yourself by entering your username in the Windows Account field.(Your Cerner user ID)Type the characters from the image and [Click] NEXT.

Provide answers to the security questions you have previously set up and [Click] NEXT.

Provide a new password and [Click] NEXT.

A service unlocks the username, [Click] FINISH.

Now you can sign with your new password

Click HERE for Password Self Service Tutorial

UMC Cerner Physician Portal

Step 1: Launch the site:  https://www.umchealthsystem.com/

Step 2: Choose “For Health Professionals” at the top left corner of the screen. Choose “For Physicians.”

Step 3: On the “For Physicians “screen, scroll to the “Portals “and select “Cerner Physician Portal.”

Step 4:  Enter your Username and Password and click “Log On.”

Step 5: Select PowerChart

Enter your Username and Password and click OK.

Unlocking Cerner Accounts

Unlocking Username After Registration

To unlock your Active Directory username, go to https://technologystore.teamumc.com.

[Click] Unlock password at the bottom of the screen.

Identify yourself by entering your username (your Cerner user ID) in the windows account field.

Type the charachters from the mage and click next.

Provide answers to the security questions you have previously set up and [click] NEXT.

A service unlocks the username, [Click] FINISH.

Your account is now unlocked, and you can sign again.

First Time Login To PowerChart

Log into your computer using your Eraider username and password.

For new employees; Username & Password will be sent to your supervisor once security has been processed through the EHR Department.

Double-click on the PowerChart icon on the desktop.

Enter username and password.

Your PowerChart Username will be given to your supervisor or provided to you in Powerchart Training by the EHR staff. 

***When you login to Powerchart for the FIRST time,  you will be prompted to change your password.

The following screen below will appear, prompting you to change to your very own new password.  Start by typing in your old password (the one provided to you by your supervisor or EHR Trainer) and then proceed to pick out a new one for yourself. 

***Remember, do not share your password with anyone!