Attention all PowerChart Users:
It has been reported that there are sporadic login and freezing issues within PowerChart related to a UMC Imprivata upgrade taken yesterday. Due to this upgrade, incompatibilities were identified that directly impacted login capabilities.
Currently, efforts for a resolution are being developed by Cerner and UMC.
Some steps for temporary “fixes” have been identified if you find yourself kicked out of the system or frozen:
- o If frozen, exit out and reboot if necessary (cntrl + alt + delete, )
- o If kicked out, you may reboot if you wish, but steps below demonstrate how to disconnect a Citrix session, that allows you to re-login to Cerner without rebooting the whole computer. This will allow multiple attempts at new Citrix sessions until one allows you to log on successfully.
- o If you successfully gain access, do not “exit” but rather just log out, so the session is not ended an allow others to login without issue.
Due to both freezing and inability to log in, please remember to SAVE OFTEN so your work will have a better chance of not being lost.
Again, Cerner and the onsite teams are working on a resolution. Apologies for the inconvenience. Updates will be provided as the situation changes.
Disconnecting a Citrix Session:
In the bottom right-hand corner of your screen, search for the hidden icons arrow, or the icon for Citrix Receiver.
Right-click on the receiver icon and select the connection center
Highlight the active sessions you may have up and “disconnect” each one
When finished, close out and try opening PowerChart again
Note: this is also a way to tell what server you are on for future trouble-shooting calls with the HELP Desks
