Q: How often do I have to sign in?
A: Once every 24 hours, when you open the CareAware app, it will ask you to enter your Cerner password. After that, you will only be asked to enter a 4-digit PIN to enter the app. You will remain signed in for 30 minutes with no activity before you are asked for the 4-digit PIN again.
Q. What do the different statuses mean?
A: Available- user is logged in and active within the last 30 minutes.
Idle- User is logged in but has been inactive with the last 30+ minutes – 29 days.
Offline- User has been inactive 30+ days, never logged in, or logged out.
Q: Will I still get text messages even if I have not signed in for a couple of days?
A: Yes. If you have the notification setting ON within the CareAware app on your phone, you will get notifications about messages you receive up to 7 days. Once you click on the notification, you will be prompted to sign into the app.
Q: Is the information saved as part of the medical record or on my personal device?
A: No. Content from text messages are not saved to the medical record nor your personal device.
Q: Will staff message me for emergencies?
A: No. According to hospital policy, all emergency communication will occur through traditional means (pagers, phone call, Everbridge, etc.). Pager notifications will not change due to CareAware Connect.
Q: Can I send text orders via CareAware Connect?
A: No. Although CareAware Connect is a secure communication platform, texting patient orders is still not allowed.
Q: Will the staff be able to see my cell phone number when I call nursing units from the app?
A: No. The app blocks this number from appearing when you make the phone call through the CareAware app.
Q: If I am Idle, can clinicians still send me messages?
A: Yes. Even if you are on an “Idle” status, messages will be sent to you and held in an unread state until you log back into the app. However, you will receive a notification in real time that you have received a message.
Q: What is the difference between “closing” the app and “logging out” of the app?
A: Closing the app will occur when you “exit” the app or have inactivity (app will automatically close). The app is still running in the background (you still get notifications). “Logging out” of the app occurs when you manually log out of the app. This will show you as “offline”. You will NOT receive notifications. After 30 days of inactivity, an automatic full “log out” will occur and the status will show offline.
Q: Can I turn it off if I am on vacation or off service?
A: Yes. You can manually “log out” of the CareAware app and you will not receive any notifications. Your status to others will show you as “offline”. The messages sent during this time will be marked as “Sent” as seen by the Sender. Once you log back in after returning to work, your messages will be waiting for you in an unread state and will be marked as delivered as seen by the Sender once you log into CareAware.
