Power Chart Touch Apps Authentication Issues

                                        Authentication Issue Introduced by iOS 13.4

Recently, Apple released iOS 13.4.  This caused the Powerchart Touch apps to require a new access code when you received a certificate error.  Last Friday April 10, 2020, Cerner released new versions of the apps that have a fix for this issue.  If you were waiting to update your iOS to 13.4, you can now update your apps and then update your device with the current iOS.  This should keep the certificate error from occurring.

Please note that if you have already upgraded your device to iOS 13.4 and are receiving the certificate error, then you will need to call to receive a new access code. Please update all Cerner applications on your phone (PowerChart Touch, Message Center Mobil, Instanote, Camera Capture, Fetalink Mobil, CareAware Connect Messenger) before obtaining a new access code.

This does not apply to Cerner PowerChart accesses through Citrix Receiver or Citrix WorkSpace.

Attention CareAware and Cerner App users

iOS 13.4 was released overnight by Apple and appears to have introduced a previously unidentified issue with device access codes. Specifically, when users attempt to login, they will receive a "Certificate Error" after authenticating.

At this time, the only known resolution for this error is to generate a new access code via Cerner Central, which the user can claim from UMC IT.  This will replace the existing code and allow the user to authenticate normally.  It is not necessary to delete the existing provision.  Because device provisions (badges) are shared, this impacts all Cerner iOS mobile apps.

Cerner is currently investigating alternative options for resolution.  At this time we recommend that users do not upgrade to iOS 13.4 if at all possible.  We will share any updates here as they become available.  If you need an access code, please call 806.775.8255.

Apps impacted by this are:

Camera Capture                                                                Message Center

CareAware Connect Inpatient                                          Patient eSignature

CareAware Connect Messenger                                       PowerChart Touch

CareAware Connect Voice                                                Instanote

Cerner Document Imaging                                               FetaLink+

Cerner Patient Kiosk                                                         Connect Nursing

Cerner Staff Manager

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