Authentication Issue Introduced by iOS 13.4

Recently, Apple released iOS 13.4. This caused the Powerchart Touch apps to require a new access code when you received a certificate error. Last Friday April 10, 2020, Cerner released new versions of the apps that have a fix for this issue. If you were waiting to update your iOS to 13.4, you can now update your apps and then update your device with the current iOS. This should keep the certificate error from occurring.

Please note that if you have already upgraded your device to iOS 13.4 and are receiving the certificate error, then you will need to call to receive a new access code. Please update all Cerner applications on your phone (PowerChart Touch, Message Center Mobil, Instanote, Camera Capture, Fetalink Mobil, CareAware Connect Messenger) before obtaining a new access code.

This does not apply to Cerner PowerChart accesses through Citrix Receiver or Citrix WorkSpace.