Process for Refused Orders
When a provider refuses an order, the order will be routed to a designated person’s Message Center within the clinic.
The designated person will then research whether the order needs to be forwarded to another provider for signature.
If the order needs to be canceled, the designated person can cancel it and forward it back to the ordering provider to sign off on.
The same process will apply to future orders, co-signature orders, and cancellations or discontinued orders.
The co-signature provider will receive a notification in Message Center, and then they can cosign the order.
