Updated Provider Relationships and Patients with No Encounters
On September 22, 2021, specific provider-based positions in Cerner were updated to decrease the relationship options to choose from. This decreased the burden on knowing which relationship to associate to a patient and the number of times you encounter the pop-up.
Patients with No Encounters
Prior to the relationship updates, some positions always encountered a “No Authorized Lifetime Relationship” when opening a patient’s chart that had no encounters. This prompt halted end-users from opening a patient’s chart when they did not have the ability to use the Primary Care Physician or Specialist- Provider relationships.
With the relationship updates, these positions now have the most appropriate relationships including Lifetime Relationships (Primary Care Physician, Specialist- Provider relationship) and allows them to bypass the prompt.
Providers with the capabilities to use Primary Care Physician or Specialist- Provider relationship can now open a patient’s chart with no encounters. When the chart is opened, some normal day-to-day activities will be limited because the patient must have an active encounter in the EMR. These activities include some of the following:
Sending messages in Message Center related to a patient record
Reviewing Home Medications
Reviewing Documentation Clarification
Reviewing Patient Education
***Please ensure you are reviewing the patients visits or encounters when searching for them. This will allow you to create information on the correct encounter and/or review the correct encounter’s information.***
