cloud

Error Issues: Mobile Device Applications

Powerchart Touch users are reporting delays in application loading and intermittent system errors in the mobile applications. Cerner has been made aware of the issue. Note: this is a Cerner Cloud issue, not originating from UMC, UMCP, or TTP.

All mobile device applications have been reported, i.e. Powerchart, Instanote, Fetalink, Message Center, Camera Capture.

Again, Cerner is aware and actively addressing this issue.  Thank for your patience.

Example of Error Message you might see when using patient search within Camera Capture:

 

 

Latest Cerner Updates:

May 3, 2017, 11:12:58 CDT warning  Cerner resources are actively working to implement a change to further stabilize user impact associated with this issue. Estimated time to have this change in place is 90 minutes. Currently, end user response times within PowerChart Touch applications may be slow or result in a system error . We will update this message hourly as progress towards full resolution is made. (Application: PC Touch, Camera Capture)