Scheduled for Monday, April 24th at 1 PM
Summary:
Cerner SkyVue continues to have frequent problems with freezing and crashing that have been difficult to diagnose. To gather as much troubleshooting data as possible, we will enable SkyVue debug mode for all users on Monday, April 24th. The only difference you will see is an additional debug window that displays white text on a black background when opening SkyVue. You may ignore or minimize this window but DO NOT close it, or your SkyVue session will end. SkyVue can be used as you normally do, and performance data will be collected in the background.
Debug Window:
Ignore or minimize this window but DO NOT close it, or your SkyVue session will also end.
Leave open for the rest of the day.
If SkyVue begins to open and then immediately closes:
Please call the UMC IT Service Desk (806)775-9109 with the following information:
User Name
Workstation Name
Approximate time of occurrence
Workaround:
Try to launch SkyVue again.
See if a different user can view the study for you.
