Cerner External Portal Update

We are reaching out to make you aware of an upcoming change that may impact you and your providers if accessing Cerner off the TTUHSC or UMC Network. This has been a common process for providers and some staff.

 

What:

The external Cerner portal for accessing Cerner Citrix applications (such as PowerChart) outside of the TTUHSC and UMC network will be disabled by Cerner in June 8th 2021.

 

Why:

This update is being made to reduce the risk of a security breach and it will impact mobile device, laptop and desktop access outside the TTUHSC or UMC Network. 

 

Resolution:

The below options are the current set up for TTUHSC students, residents, attending’s, staff and TCN coders. Please note all of these process may already be set up for TTUHSC except the UMC VPN option.

 

  • Medical Students:  Citrix environment for TTUHSC - citrix.ttuhsc.edu

  • Residents:  UMC VPN instructions

  • Attending’s: Remote desktop to a device at work if no institutional device (personal computer)

    • VPN if using an institutional device

    • UMC VPN instructions if you do not have either of the above options already setup.

  • Staff: Remote desktop to a device at work if no institutional device (personal computer)

    • VPN if using an institutional device

    • UMC VPN instructions if you do not have either of the above options already setup

  • TCN Coders:  Use UMC VPN instructions

The UMC VPN is an alternate method to access these Cerner Citrix published applications, a secure “app VPN” will allow you to connect to the UMC network first and then access Cerner Citrix published apps using the Citrix Workspace app. Yes, this is a two-step process, and we can understand that results in more clicks to access Cerner, but this is the recommended workflow from our System Admin and IT Security standpoints.

TTUHSC Clinical Transformation is happy to help get you set up with the new process.

UMC will have some Provider Fairs in the McInturff May 24th , 26th, and 27th from 7am to 4pm where providers will be welcome to come and get their devices set up with the assistance from the UMC System Admin team. 

 

Lastly, attached you will find the instructions on how to set this up yourself. We encourage you to share this with your providers and staff, as we know most are technically inclined. The UMC System Admin team did a great job on the instructions, pictures included! If you are having issues with TTUHSC VPN or Citrix environment for TTUHSC please call TTUHSC IT at 806-743-1234. You may also access the TTUHSC SolveIT page for more information.

 

If you have any questions or concerns, feel free to reach out to us at the EMR Helpdesk.