On January 9th the faxing servers are moving to Kansas City. What does this mean for us?
All faxes going out of the EHR should now include the area code plus the fax number with no dashes, spaces, etc… (i.e. 8065555555). You will need to include all 10 digits even if the fax number is a local number. Do not include the “1” for long distance calling unless it is an international fax. This will be automatically done through the server.
This new process will affect all provider letters, communicable disease report forms and Medical Record Reports. If you have saved favorites in your provider Selection section of the provider letter process your will need to clarify that it is a 10 digit number. If not you will need to correct it or it will fail.
To remove the favorite fax simply click the yellow star, this will remove the information as a favorite. Then it can be re-added under the Add Freetext Recipent button.
If you need help with any of this process please do not hesitate to contact our helpdesk at 743-HELP (4357).
